Privacy policy

Last updated: 23/05/2026

This Privacy Policy explains how Set To Rep collects, uses, discloses, and protects personal information when you visit settorep.com, place an order, contact us, subscribe to marketing, or interact with our store.

By using our website, you agree to the collection and handling of your information as described in this Privacy Policy.

Who we are

Set To Rep is an Australian ecommerce brand.

Business name: Set To Rep
Website: settorep.com
Email: settorep@gmail.com
Location: Australia

Personal information we collect

We may collect personal information including:

name;
email address;
phone number;
billing address;
shipping address;
order details;
payment-related information;
customer support messages;
return/refund information;
marketing preferences;
device and browser information;
IP address;
website usage information;
cookie and analytics data.

We collect this information when you visit our website, place an order, create an account, contact us, request a return/refund/exchange, subscribe to marketing, or interact with our website, ads, or emails.

How we use personal information

We use personal information to:

process and fulfil orders;
accept payments;
ship products;
provide order updates and tracking;
respond to customer support enquiries;
manage returns, refunds, and exchanges;
prevent fraud and protect our store;
comply with legal obligations;
improve our website, products, and customer experience;
send marketing communications where you have opted in;
measure website and marketing performance.

Payments

Payments are processed through third-party payment providers available at checkout.

Set To Rep does not directly store full credit card details.

Payment providers may collect and process payment information in accordance with their own terms and privacy policies.

Shopify and service providers

Our store is hosted on Shopify.

We may share personal information with trusted service providers who help us operate our business, including Shopify, payment processors, shipping carriers, fulfilment providers, email and marketing platforms, analytics providers, fraud prevention tools, and professional advisers where required.

These providers may only access information needed to perform their services.

Email marketing

If you choose to sign up to our email list, we may send you emails about products, offers, updates, launches, or brand news.

Marketing emails are only sent where you have opted in or where otherwise permitted by law.

Every marketing email we send will include an unsubscribe option.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at settorep@gmail.com.

Cookies and analytics

We may use cookies and similar technologies to operate our website, remember preferences, analyse website traffic, improve customer experience, and measure marketing performance.

These tools may collect information such as your IP address, browser type, device type, pages visited, time spent on the website, and interactions with our store.

Tools we may use include Shopify Analytics and other analytics, advertising, or email marketing tools connected to our Shopify store.

If we add tools such as Google Analytics, Meta Pixel, TikTok Pixel, Klaviyo, or SMS marketing tools in the future, this policy may be updated to reflect those tools.

You can manage or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

International disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Accessing or correcting your information

You may contact us to request access to, or correction of, personal information we hold about you.

To make a request, email settorep@gmail.com.

We may need to verify your identity before responding.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal, tax, accounting, fraud prevention, and business record requirements.